FAQ

FAQ

Where do you ship? We ship across the United Kingdom, with free shipping on every order.

How long will my order take? Processing takes 1–2 business days and transit 3–7 business days, so most orders arrive within 4–9 business days.

How much is shipping? Shipping is free on all orders, with no minimum.

What is your return policy? You have 30 days from receiving your order to request a return, and a statutory 14-day right to cancel under the Consumer Contracts Regulations. Items must be unworn, with tags, and in their original packaging. Email info@sinclairhale.com to start.

How do I find my size? Our men's shoes run true to size (UK 6–12). If you're between sizes, size up half for thicker socks. See each product page for details.

How do I track my order? You'll receive a tracking link by email once your order ships.

What payment methods do you accept? Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay - all processed securely in GBP.

Can I change or cancel my order? Orders can be cancelled within 15 minutes of being placed. Your statutory 14-day right to cancel still applies once you've received the item.

How do I contact you? Email info@sinclairhale.com - we aim to reply within 24 hours, Monday to Friday, 9am–6pm (GMT/BST).